In order to enlarge the reach of the commuters to lodge complaints against Auto rickshaw drivers, Delhi Traffic Police has launched a new “SMS-based complaint System”. Any person having complaint against Auto driver for refusal, over charging, misbehaviour and harassment can now lodge the complaint through SMS on Phone No.6767. It is a very easy and transparent procedure. For the complaint of refusal, just write “REF” followed by registration number of TSR followed by location and time and just SMS to 6767. Similarly, for overcharging use word “OVC”, for misbehaviour “MIB” and for harassment “HAR”.

According to a press release issued by the Delhi Traffic Police, “In order to discipline Auto Rickshaw drivers, Delhi Traffic Police has been taking very focused and concerted action against them to enforce traffic laws and rules being violated by them. Very frequent complaints are being received against Auto rickshaw drivers about (i) refusal to carry passengers (ii) over charging (iii) misbehaviour while refusing to carry passengers (iv) harassment of the passengers. Delhi Traffic Police has been taking action on these complaints against auto rickshaw drivers by (i) spot prosecution (ii) by sending decoys (iii) by ascertaining the facts from commuters.”

Delhiites can also lodge complaint against auto rickshaw drivers on -:
(i) Round the Clock Helpline Cell on Phone No.23378888.
(ii) Through free complaint cards distributed by Traffic Police.
(iii) By writing a complaint on a piece of paper giving details of registration number of Auto rickshaw, place, time and nature of complaint.
(iv) At the end of the day, all such complaints received through SMS 6767 will be downloaded through Internet and action will be taken against such defaulting auto rickshaw drivers.
(v) Delhi Traffic Police requests all commuters to make full use of this facility and lend a helping hand in bringing discipline amongst auto drivers.

PS: I would request commuters who lodge complaints against auto rickshaw drivers through SMS about their feedback on this new initiative.